Welcome to Taproot TLC
Training and Coaching For Healthcare Leaders and Teams
A Day in the Life of a Healthcare Leader…
It’s 8:15 on a Tuesday morning, and you’re already behind.
There’s a complaint on your desk. When you read it properly, the problem isn’t the care. Nobody told the patient what was happening, two members of your team weren’t speaking to each other, and a small misunderstanding grew into something that will now take a week of emails to sort out.
By mid-morning, you’re in a meeting where everyone can see the real issue, and nobody says it. You know you should. You’re just not sure how to raise it without making things worse, so you let it go. Again.
That afternoon, someone from the board asks how you’re getting on with retention figures and complaint numbers. You give a confident answer, because that’s what’s expected of you, not because that’s how you feel.
Then you drive home thinking about your never-ending to-do list, including the conversation you know you should have with the consultant, which you’ve been putting off for weeks, dreading how it will land.
On paper, you’re exactly where you should be. You’re clinically excellent, respected and trusted with a team and a budget. But privately there’s a feeling you can’t quite shake:
“I’m making this up as I go along.”
Sound Familiar?
You’re not alone, and you’re not failing. You were promoted for being brilliant at your job, and then handed a completely different one. Leadership was added on top, usually with a one-day course and good intentions. But that doesn’t prepare you to handle team conflict, have difficult conversations, or ease the new pressure of juggling budgets and performance all at once. I know; I have been where you are, having worked my way up from a Band 5 nurse to a Director.
I have over 30 years of healthcare experience, including 20+ years as a senior leader in both the NHS and the private sector. I’ve sat in your chair, had those conversations (and avoided a few), and learned what actually works, in a real practice, under real pressure. I’ve lived the daily pressure of delivering results while leading through complexity, uncertainty and constant change.
Now, through Taproot TLC, I train and coach new and established leaders facing the same challenges, drawing on my extensive real-world experience to deliver practical, high-impact training and coaching that fits around demanding schedules.
Whatever’s holding your leadership back, there’s a way forward.
Maybe it’s the difficult conversation you keep putting off; maybe it’s a team that’s stretched, tense and not quite pulling together; or maybe it’s that feeling that you’re leading on instinct and hoping nobody notices. Wherever you’re starting from, you’re in the right place.
Taproot TLC brings everything you need to lead with confidence into one place, all built for the realities of healthcare. Every option is practical, focused and designed to fit around a demanding role, with tangible results.
One-to-one leadership coaching for focused, confidential support with the challenges on your desk right now.
Cohort leadership programmes to develop your team together, so better communication becomes how everyone works rather than one person’s job.
Delivered in person or online.
Leadership Coaching
This is leadership coaching that goes beyond behaviour and skills. Drawing on NLP, Transactional Analysis and Motivational Maps, each coaching relationship begins with a deep exploration of what is really going on and builds from there into practical, lasting change.
The Starter Programme
Starting with a 4-hour deep dive into what’s really going on for you as a leader: your patterns, motivators and challenges, including a full Motivational Maps assessment. This shapes everything that follows.
Foundation Session plus 6 x 1.5-hour coaching sessions, Motivational Maps included, with email support between sessions.
Starting at £2,500 per person
The Full Programme
Starting with a 4-hour deep dive into what’s really going on for you as a leader: your patterns, motivators and challenges, including a full Motivational Maps assessment. This shapes everything that follows.
Foundation Session plus 12 x 1.5-hour coaching sessions, Motivational Maps included, plus an end-of-programme review and report.
Starting at £4,000 per person
Leadership Training
Most healthcare leaders are promoted for their clinical skills, then left to work out leadership on the job. Our leadership training closes that gap. Combining evidence-based NLP with the Taproot Leadership Framework, it helps you lead with clarity, stay calm under pressure, handle difficult conversations with confidence and bring out the best in your team. Whether you’re stepping into your first leadership role or looking to grow further, you’ll leave with practical tools you can use straight away and skills that last well beyond the training room.
Leading With Presence
(1-Day)
A full-day communication programme helping senior leaders and founders speak with greater confidence, clarity and authority in any situation.
£325 per person
The Taproot Leadership Programme
(6 sessions across 3 months)
An intimate online cohort, working together over 6 fortnightly sessions across 3 months, combining NLP, Transactional Analysis and Motivational Maps for genuine behaviour change.
£1,500 per person
Team Training
Healthcare teams are running on goodwill. Rotas are short, demand keeps rising, and the same tensions come up again and again. Difficult conversations get put off or go badly. Good people burn out or leave. Change arrives faster than anyone can explain it, and leaders are left holding it all together with little time to step back.
None of this is a reflection of how much your team cares. It’s what happens when people are under sustained pressure without the tools to handle it.
Our team training, whether a single masterclass or a programme built around your team, gives practical, evidence-based knowledge and skills that your team can draw on every day.
Team Training
Half-day masterclasses on the real challenges of healthcare leadership, from difficult conversations and burnout to change and team culture. Delivered in-house or online.
Coming soon
Bespoke In-House Programmes
Designed and delivered specifically for your team, drawing on the same NLP, TA and Motivational Maps foundations. Delivered in-house or online.
Coming soon
NLP Certificated Training
Take your skills further with a recognised NLP certification. Our certification pathway goes beyond introductory tools, giving you a deep, practical understanding of how language, thinking and behaviour shape the way people communicate, respond under pressure and change. You’ll learn to build rapport quickly, influence with integrity, help others shift unhelpful patterns and stay resourceful when the pressure is on. Practical, supportive and grounded in real-world situations, it’s ideal for leaders, coaches, professionals and anyone who wants to make a lasting difference in their work and life.
NLP Diploma
(2 days)
A practical introduction to the core principles and tools of NLP, including a full manual and a certificate of attendance. No prior knowledge required.
£225 per person
NLP Coach Practitioner
(8 Days)
An integrated qualification combining NLP Practitioner-level skills with their application in an NLP coaching context.
No prior NLP knowledge required.
£1,800 per person
NLP Master Coach Practitioner
(9 Days)
A single integrated qualification at the Master Practitioner level for those who have already completed their NLP Coach Practitioner training.
£2,300 per person
Motivational Maps
What actually drives you, or your team? Motivational Maps is a simple, insightful tool that reveals the motivators behind how people think, work and make decisions. A short online questionnaire identifies your top motivators from nine core types, such as the need for security, recognition, expertise or autonomy, and shows how strongly each one is currently being met. Through a personal debrief, you’ll explore what energises you, what drains you and what to change to feel more engaged. For teams, Maps uncover why people respond so differently to the same situation, helping leaders motivate more effectively, reduce friction and keep good people engaged.
Individual Motivational Maps
A short online questionnaire identifies your top motivators, and you’ll receive a detailed personal report showing what drives you and how well those needs are currently being met. In a one-to-one debrief, we’ll explore your results together, uncovering what energises you and what drains you. You’ll then receive a one-page action plan setting out clear, practical steps for positive change.
£250 per session
Team Motivational Maps
Every member of your team completes a short online questionnaire and receives their own individual report, showing what drives them and how well those needs are currently being met. Their results are then brought together into a team map, giving a clear picture of what motivates your team as a whole: where energy is high, where it’s being drained, and where differences in motivation may be causing friction. Together, we’ll explore what the results mean for how your team works, leaving you with practical steps to boost engagement, strengthen relationships and get the best from everyone.
Starting from £1,500 per team session
Not sure where to start?
Whether you’re looking for support for yourself, your team or your whole organisation, you don’t need to have it all figured out. Book a free, no-obligation call and we’ll talk through what’s happening, what you’d like to change and which option is the best fit. You’ll come away with clear next steps, whatever you decide.
Client Testimonials
A client who was moving through a particularly challenging phase in her career
“If you’re looking for a coach who genuinely cares, listens deeply, and empowers you to reach your full potential, Lisa is the person to turn to. I’m incredibly grateful for Lisa’s impact on my professional journey.”
Vicky Webber, HR Business Partner
“Lisa was excellent in helping get some clarity on what I needed from my career and personal life at a time when I had a lot on and was feeling particularly overwhelmed. I spent a year with Lisa and can definitely say the experience has had a long lasting effect and I often the use the tools I developed back then when difficult situations arise now.”
Kally Milton
“During a challenging period of my career, Lisa provided the guidance, support, and perspective I needed to navigate uncertainty and grow into the role I have today.”
